Frequently asked questions
Quick answers to the most common questions.
How do I post a new listing?
From any page, tap the Post button in the bottom navigation (or the + New listing button on your profile). Fill in the title, category, price, location and photos, then submit. Your listing will be reviewed and goes live within minutes.
Tip: bright photos and a clear title get up to 3× more views.
Why is my listing pending review?
All listings go through a quick automated and manual review to make sure they follow our community guidelines. Most are approved in under 30 minutes. If yours is taking longer, double-check the description for prohibited words.
How can I make my listing featured?
Open the listing from your profile and tap Promote. You can choose between Featured, Top of Category, or Bump. Payment is processed via KNET, Visa, or your wallet balance.
How do refunds work?
Refunds for promotion packages can be requested within 24 hours of purchase as long as the boost has not started. Contact support from the form below and include your transaction ID.
I forgot my password — what should I do?
Open Login, tap Forgot password, and enter your email. We will send a secure reset link valid for 30 minutes. For security, only use the latest email link you receive.
How do I report a suspicious listing or user?
Open the listing or profile and tap the three-dot menu, then choose Report. Our trust & safety team reviews every report within 24 hours. Never share OTPs or pay outside the app.
What can I not post on the platform?
We do not allow illegal goods, counterfeit items, recalled products, prohibited medicines, dangerous materials, stolen goods, or content that violates intellectual property rights.
Listings with misleading titles, fake photos, copied descriptions, wrong location, price baiting, or off-platform scam attempts are also treated as violations.
Repeated or severe violations can result in listing removal, temporary posting restrictions, account suspension, or permanent ban depending on risk level.
How do I delete my account?
Why should I verify email and WhatsApp?
Verified contact details improve trust and response rate. Buyers are more confident when they can see the seller is verified.
Email verification is used for account recovery, security alerts, and important transaction notifications.
WhatsApp/phone verification helps reduce fake accounts, prevents abuse, and may be required for posting, offers, or certain categories.
What profile data is visible and how is it shared?
Public profile pages show only listing-related identity details such as display name, profile photo, city/area, join date, and listing history.
Sensitive account data like password, OTP, private verification logs, and internal risk flags are never shown publicly.
We share data only when needed to provide platform features, prevent fraud/abuse, comply with legal requests, or process payments through approved partners.
What happens if someone reports spam or fake listings?
Every report is reviewed by automated checks and moderation signals. We check listing text, images, account behavior, and report quality.
If a violation is confirmed, actions may include warning, listing removal, temporary posting block, chat restriction, or full account suspension.
For repeated scams, impersonation, fraud, or high-risk abuse, accounts can be permanently banned and related devices/sessions may be blocked.
How can I keep my account secure?
Use a strong unique password, verify your email and phone, and never share OTP or reset links with anyone.
Avoid payments outside trusted channels and always inspect profile age, verification badges, and listing consistency.
If you suspect compromise, change your password immediately and contact support with subject: Account security issue.
Still need help?
Our support team usually replies within a few hours.