Privacy Policy

Last updated: 31 May 2026

This Privacy Policy explains how Barter ("we", "our", "us") collects, uses, stores, shares, and protects data when you use our platform and related services.

1. Data We Collect

Account data: name, username, email, phone/WhatsApp, password hash, profile photo, verification status.
Listing and content data: titles, descriptions, categories, media uploads, pricing, location, and listing edits.
Communication data: support messages, report submissions, chat-related metadata, moderation notes.
Transaction/feature data: promotion orders, payment references, package usage, and operational logs.
Technical/security data: IP address, device/browser signals, session logs, timestamps, and abuse-detection signals.
Cookies/local storage: for login state, preferences, security, and performance.

2. How We Use Data

create and manage accounts, listings, and user support;
enable platform features and communications between users;
verify accounts and improve trust/safety signals;
detect, prevent, investigate, and enforce against spam, fraud, fake listings, and policy abuse;
maintain security, service reliability, diagnostics, and product improvements;
comply with legal obligations and lawful requests.

3. Legal Bases and Legitimate Purposes

Depending on jurisdiction, we process data to perform our service contract with you, pursue legitimate interests (such as safety and abuse prevention), comply with legal obligations, and where required, on the basis of consent.

3.1 Prohibited Content and Conduct

Strictly Prohibited Content and Conduct

The following is prohibited, including attempts, facilitation, or disguised versions:

Illegal goods/services, controlled drugs/narcotics, prescription misuse, or regulated items without lawful authorization.
Weapons, explosives, ammunition, weapon parts, instructions for harm, and violent-threat content.
Terrorism, extremist material, recruitment, glorification of violence, or any support for prohibited organizations.
Pornography, sexual exploitation, nudity intended for sexual purposes, obscene material, or sexually explicit services.
Hate speech, slurs, abusive/bad language targeted at protected groups, harassment, intimidation, blackmail, or threats.
Fraud, scams, impersonation, phishing, fake payment proofs, fake reviews, forged documents, or stolen goods.
Counterfeit products, intellectual-property infringement, or unauthorized branded replicas.
Misleading listings, false pricing, bait-and-switch, wrong location/category, or manipulated media.
Collection or sale of personal data, doxxing, stalking, or any privacy-invasive activity.
Malware, scraping, bots, reverse engineering, security probing, or attempts to disrupt Platform operations.

4. Data Sharing and Disclosure

We do not sell personal data as a business model. We may share data in limited situations:

Service providers: hosting, delivery, analytics, security, messaging, and payment partners under confidentiality controls.
Platform safety: to investigate abuse, policy breaches, fake/spam behavior, and account misuse.
Legal and authority requests: where required or permitted by law, court order, subpoena, or lawful investigation.
Business protection: to enforce Terms, defend legal claims, or prevent harm to users and the public.

5. Reporting Abuse and Legal Cooperation

If users post prohibited content (for example drugs, sexual exploitation, nudity intended for sexual activity, violent threats, terror/extremism, weapon trafficking, scams, impersonation, hate content, or other unlawful material), we may retain and provide relevant records to competent legal authorities in accordance with law.

6. Retention

We retain data for as long as necessary for service operation, account management, fraud prevention, policy enforcement, dispute handling, and legal compliance. Retention periods vary by data type and legal risk.

7. Security

We apply reasonable technical and organizational safeguards to protect data. However, no online system is guaranteed 100% secure, and users should also protect credentials and avoid sharing OTPs or passwords.

8. Your Rights and Choices

access or update profile/contact details;
request correction of inaccurate data;
request deletion, subject to legal and safety retention needs;
object to certain processing where applicable law provides such right.

You can manage your account from Settings .

9. Children

The platform is not intended for users who are under the minimum legal age to enter contracts in their jurisdiction. If we identify unauthorized underage use, we may remove accounts and related data subject to legal obligations.

10. International Processing

Service providers or infrastructure may process data in different regions. Where applicable, we use contractual or organizational safeguards appropriate for lawful cross-border transfers.

11. Policy Updates

We may update this Privacy Policy due to legal, technical, or product changes. Continued use of the Platform after updates means you accept the revised policy.

12. Contact

For privacy requests or concerns, contact support@barter.pk or use the Help page.